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At Fortified Support, we welcome and encourage feedback from participants, families, carers, staff, and other stakeholders. Feedback helps us continually improve our services and ensure we meet the needs and rights of the people we support.

We are committed to:

  • Taking all complaints seriously
  • Managing complaints fairly, respectfully, and promptly
  • Ensuring there are no negative consequences for making a complaint
  • Protecting privacy and confidentiality in accordance with our [Privacy Policy]
  • Providing access to advocates or support people if you choose

How to Provide Feedback or Make a Complaint

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You can provide feedback or lodge a complaint in the way that best suits you:

  • By email: complaints@fortifiedsupport.com.au
  • By phone: 08 6388 0995
  • By post: PO Box 4152, Mosman Park, WA 6012
  • In person: Arrange a meeting with one of our team members
  • Anonymously: You may choose not to give your name when making a complaint

What Happens Next

  1. We acknowledge your complaint within 5 business days.
  2. We investigate your concerns fairly and promptly.
  3. We keep you informed of progress and expected timeframes.
  4. We let you know the outcome and any actions we will take.
  5. If you are not satisfied, you may escalate your complaint (see below).

External Complaint Options

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If you are not satisfied with the outcome or would prefer to speak with someone external, you can contact the NDIS Quality and Safeguards Commission:

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1800 035 544

ndiscommission.gov.au

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You may also seek help from an independent advocate:

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