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Purpose

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The purpose of this Privacy Policy is to inform NDIS participants, their families, and representatives about how Fortified Support collects, uses, stores, and shares personal and sensitive information.
We manage this information in accordance with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)
  • NDIS Practice Standards and Quality Indicators

This document also outlines your rights to access and correct your information, and the circumstances under which your information may be disclosed. By receiving services from Fortified Support, you provide informed consent for your information to be handled responsibly and transparently, to support the delivery of safe, high-quality NDIS services.

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1. Privacy Statement

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Fortified Support is committed to protecting participant privacy and managing personal information with the highest level of confidentiality. We collect personal and sensitive information to:

  • Deliver services tailored to participant needs and NDIS plan goals
  • Ensure participant safety, wellbeing, and quality of care
  • Meet our legal, funding, and contractual obligations under the NDIS

All information is stored securely and only accessed by authorised Fortified Support personnel who require it to perform their duties.

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2. Information We Collect

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We may collect the following types of personal and sensitive information:

  • Full name, date of birth, address, and contact details
  • NDIS number, plan details, goals, and funding information
  • Health and medical information, including diagnoses, allergies, medications, and care needs
  • Information provided by family members, guardians, advocates, or support coordinators
  • Records of services delivered, progress notes, and communications
  • Incident reports or behaviour support plans where relevant

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3. How We Use and Share Your Information

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We only use or disclose participant information for purposes directly related to providing NDIS supports and services, unless otherwise required or authorised by law.

We may use or share information when:

  • It is necessary to deliver or coordinate supports and services
  • You (or your authorised representative) have given consent
  • It is required by law (e.g., reporting safety concerns, mandatory reporting obligations)
  • It is required for NDIS compliance, audits, or funding purposes

Information may be shared with:

  • Your nominated representatives (e.g., support coordinator, guardian, plan nominee)
  • Allied health professionals or other service providers involved in your care
  • NDIS Quality and Safeguards Commission, NDIA, or other relevant government agencies when required

4. Access to and Correction of Your Information

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You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, incomplete, or outdated information
  • Withdraw or change your consent to how we use your information

To request access or make a correction, please contact:

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Email: admin@fortifiedsupport.com.au

Phone: 08 6388 0995

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We will respond to your request within a reasonable time and in accordance with our legal obligations.

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5. How We Store and Protect Your Information

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Fortified Support takes all reasonable steps to protect personal information from:

  • Unauthorised access, use, or disclosure
  • Loss, theft, or damage
  • Misuse or interference

This includes secure physical storage, password-protected systems, staff training on privacy, and compliance monitoring.

If we no longer require your information, we will securely destroy or de-identify it in accordance with legal retention requirements.

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6. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legislation, our practices, or the services we offer. The latest version will always be available on our website or upon request.

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7. Complaints About Privacy

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If you believe we have breached your privacy rights, please contact us immediately.
If we cannot resolve your concern, you may contact the: